Shipping policy

General Shipping Terms

Halcyon Foods and Beverages (“Halcyon Foods”, “we”, “our”, “us”) ships products across India from our authorized warehouses and partner facilities. By placing an order on halcyonfoods.in, you agree to the terms outlined in this Shipping Policy.

Order Processing Time

  • All orders are processed within 1–3 business days from the date of confirmation, subject to successful payment and stock availability.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • In case of any delay in processing due to high order volume, operational constraints, or product-specific requirements, we will make reasonable efforts to inform you via email or phone.

Delivery Timelines (7–14 Days)

  • Standard delivery timelines for most locations in India are 7–14 business days from the date of dispatch.

  • Major metro cities and Tier-1 locations may receive deliveries earlier, depending on the logistics partner’s serviceability.

  • Remote, non-metro, or difficult-to-reach locations may require additional transit time beyond 14 days due to limited logistics connectivity.

  • These timelines are indicative and may vary due to factors beyond our control such as courier delays, weather conditions, strikes, or regulatory checks.

Shipping Coverage and Restrictions

  • We currently ship only within India. International shipping is not available.

  • Certain pin codes, especially in remote or restricted areas, may not be serviceable by our logistics partners; in such cases, we will inform you and may cancel the order with a full refund.

  • For heavy machinery, equipment, or bulk orders, delivery timelines, method, and costs may differ and will be communicated case by case prior to confirmation.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout based on order value, weight, volume, and delivery location.

  • Promotional free shipping, if offered, will be subject to specific terms such as minimum order value or product categories.

  • Any additional handling charges for specialized equipment, temperature-sensitive items, or bulk consignments will be informed in advance.

Order Tracking

  • Once your order is dispatched, you will receive a shipment confirmation via email/SMS along with tracking details (where available).

  • You may track your shipment using the tracking link or AWB number provided by the logistics partner.

  • For any assistance with tracking, you can contact us via the “Contact Us” page on halcyonfoods.in with your order number.

Delivery Attempts and Customer Responsibility

  • Our logistics partners will usually attempt delivery at least two times to the provided address.

  • It is the customer’s responsibility to ensure correct and complete shipping information (including contact number and pin code) at the time of ordering.

  • If delivery fails due to incorrect address, repeated non-availability of recipient, or lack of response, the shipment may be returned to us. In such cases, re-shipping charges may apply, or the order may be cancelled subject to applicable deductions.

Inspection on Delivery

  • For ingredients, consumables, and perishable items, we recommend inspecting the shipment at the time of delivery for any visible damage or tampering.

  • For machinery and equipment, please ensure that packaging is intact before signing the delivery proof. Any visible damage must be recorded on the delivery slip and reported to us immediately with photographs and videos.

  • Claims related to transit damage must be raised within 24–48 hours of delivery, along with supporting evidence, to enable us to coordinate with the logistics partner.

Temperature-Sensitive and Specialty Products

  • Certain products may require specific storage or handling conditions (e.g., refrigeration, controlled environment). Such requirements will be mentioned on product labels or documentation.

  • Halcyon Foods will ensure appropriate dispatch and packaging measures; however, customers are responsible for promptly receiving and storing such products as per the recommended guidelines upon delivery.

Partial Shipments

  • Depending on product availability, warehouse locations, or logistics constraints, your order may be shipped in multiple consignments.

  • You will receive separate shipment notifications and tracking details (if applicable) for each consignment.

Delays and Force Majeure

  • While we strive to meet the 7–14 day delivery window, delays may occur due to unforeseen circumstances such as natural disasters, lockdowns, regulatory checks, or transportation disruptions.

  • Halcyon Foods shall not be liable for such delays; however, we will make reasonable efforts to keep you informed and support resolution wherever possible.

Changes to Shipping Policy

  • Halcyon Foods reserves the right to update or modify this Shipping Policy at any time without prior notice.

  • The version of the Shipping Policy in force at the time of placing your order will apply to that order.

Contact Information

For any questions or support related to shipping, you can reach us via the “Contact Us” page on our website or through the contact details provided there. Please include your order number and relevant details to help us assist you faster.